The utilization of computers for storing, retrieving, transmitting and even manipulating data or information is vitally used within the context of businesses. It is a technology which is wrapped in services like management and customer support from complexity of installing and operating the technologies. It is a comprehensive term that includes technology used to exchange, store, use or produce information.
It includes basic computer terminals to IP based telephony systems which is the integral part of most modern business operations. IT facilitates strategic ability and enhances competitive advantage in the marketplace through increased knowledge transfer. Accessing and leveraging social networks, databases, for instance, has enabled companies to assemble, interpret and transfer information like never before.